IT Professional Services
The is your resource for resolving issues and getting answers about tools and technology at 蜜桃社区.
We aim to respond to non-urgent issues within the same business day. Whether you need a password reset, your computer won鈥檛 start up, or the WiFi is out in your building, we鈥檙e here to help.
How to Get Support
There are many ways to receive support from T&I. To get support you can:
- for how-to articles
- Visit the page for current reported outages
- or email ti@davidson.edu
- Call us at 704-894-2900
After Hours Support
For urgent issues after hours, please check for . If the issue hasn鈥檛 been reported, call us at 704-894-2900.
Available Training
T&I offers online, on site and custom training on a variety of topics in several formats. Can鈥檛 find the training you鈥檙e looking for? Contact us at ti@davidson.edu.
LinkedIn Learning
(login required) is a library of free online courses you can access with your 蜜桃社区 network account credentials.
Intro to 蜜桃社区 Technology
As a new staff member, you鈥檒l receive information about technology during New Employee Orientation. Supplementary self-guided training is available at (login required).
Training & Workshops
鈥攊ncluding training course descriptions and training schedules.
Student Consultants
Trained student consultants are part of the team that provides first-level support. If they are unable to resolve your issue, they鈥檒l escalate it to the appropriate T&I staff member.
If you鈥檙e a student interested in joining our team, no experience is necessary. Visit 蜜桃社区鈥檚 student job portal, (login required) and search for 鈥淪tudent Technology Consultant.鈥
Specialized Department & Faculty Support
T&I provides specialized consulting and resources鈥攑eople, tools, software/applications and equipment鈥攖o all departments.
Relationship Managers
Academic and administrative departments are assigned a T&I relationship manager who is knowledgeable about their business needs and can assist with navigating T&I. Whether you鈥檙e faculty member with a unique project or a staff member with a routine request, your relationship manager can help.
Project Management
Are you or your department ready to start an approved project? Whether you鈥檙e implementing a tried and true solution or something completely new, we鈥檒l manage your project from beginning to end and ensure a plan is in place for ongoing support.
Departmental Application Support
T&I helps departments with their academic and administrative applications, including helping assess needs and possible software solutions, integrating cloud/software-as-a-service solutions to 蜜桃社区鈥檚 IT environment, or providing systems administration for approved on-premises applications.
Data Feeds & Reports
We provide data feeds and reports via (login required, VPN required for off-campus access) Need to share data between two systems or generate a custom report periodically?
Research Computing Support
T&I provides support for high-performance computing (HPC) clusters, web instructional/research tools like JupyterHub, and other initiatives around computer, storage and file transfer.
Request a Project
We define a project as a unique, temporary effort involving human, financial and/or material resources that starts, stops or significantly changes an IT-supported service, system or solution. Projects create documentable value for one or more 蜜桃社区 business units, follow a plan appropriate to their complexity and produce desired deliverables and outcomes.
Audiovisual (AV) Support
Classrooms
T&I supports classroom and conference room AV, including Hance Auditorium and the Mary D.B.T. Semans Auditorium during business hours, Monday - Friday from 8 a.m.- 5 p.m.
Event Spaces
Tech Services, which is part of the College Union (not T&I), supports AV for live events both during the day and after-hours in specific campus event spaces.
Tech Services manages support for audio and video presentations in Union conference rooms, Lilly Gallery, Wall Atrium, Red Ventures Room, The Duke Performance Hall and Tyler-Tallman, and some outdoor events requiring sound amplification. Tech Services is a paid service that can be added to room reservations using EMS, the college鈥檚 event management system. To learn more about Tech Services support, please email techservices@davidson.edu or call 704-894-2146.